FAQ

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

Of course! We work with top payment merchant companies, guaranteeing your safety and security when you shop with us. All billing information is stored on our payment processing partner which has the most stringent level of certification available in the payments industry.
It depends what kind of lease/contract you're looking for. You can upgrade or cancel your lease subject to any time after contract expiry with no further obligation.
No worries! Report us the defective product within 15 days for us to issue you a RMA number. You can contact us at rma@onlinetech.ca or use our RMA form. You will be notified of return details on your account.
Online Tech is dedicated to providing premium support. And we will stand behind that. Send us a note on what's wrong with your order.