Bought wrong version.

MDB SupportCategory: MDB jQueryBought wrong version.
rmpietro Pro User asked 9 months ago in MDB pro, version:4

Good Afternoon. I bought a few hours ago the version Pro for Jquery but I did it wrong! What I wanted was the Angular 4 version. I just saw it now on the small selector on the right edge of the page. Is it possible to change that for me? I didn’t know there was a version for Angular and I was crafting the Jquery verion into an Angular project…Please, help me out… Best Regards, Rodrigo Mastropietro

Filip Kapusta Premium replied 2 months ago

@shampton3@gmail.com
Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user.
Thanks for your feedback about our UI, I’ll deliver that to our development team and we’ll consider making some changes.
If you’ll need anything else please contact me directly at f.kapusta@mdbootstrap.com

shampton3@gmail.com Pro UserPremium replied 2 months ago

Same thing happened to me. I think the order screen needs to prompt you for the tech stack you are buying it for. The selection on the side of the screen — I didn’t even see that until after I ordered. I guess I should have paid more attention when I was ordering but now that I see that I’m not the only one, seems like this needs to be a bit clearer when purchasing.

Bartłomiej Malanowski Pro User replied 9 months ago

Please contact us using the contact form. Our team will help you

Akomspatrick@yahoo.com Pro User replied 9 months ago

I am beginning to wonder what is happening here , this happened to me and some other people too. …..am thinking…….

2 Answers
rmpietro Pro User answered 9 months ago

I already got the version changed! Thanks guys!

Filip Kapusta replied 2 months ago

@shampton3@gmail.com
Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user.
If you’ll need anything else please contact me directly at f.kapusta@mdbootstrap.com

shampton3@gmail.com Pro User replied 2 months ago

How long did this take you to get resolved. I’ve been waiting for hours with no response. I’ve have left two messages with the “Contact” link above and a couple of posts here on this forum. So far… Crickets.

Akomspatrick@yahoo.com Pro User replied 9 months ago

Great

p.malandra Pro UserPremium answered 2 months ago

Unfortunatelly I have the same problem, my organizzation bought the wrong version of MDB, I told them to buy the angular one and they have bought JQuery version. I try to contact the support but still no response. How long did you wait?

Filip Kapusta replied 2 months ago

@shampton3@gmail.com
Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user.
If you’ll need anything else please contact me directly at f.kapusta@mdbootstrap.com

shampton3@gmail.com Pro User replied 2 months ago

@Filip Kapusta. Could you please switch my version as well? my email address is shampton3@gmail.com.
Order number: #58568

p.malandra Pro User replied 2 months ago

Thank you very much! I'm sorry for the inconvenience. Reading the previous answers I have found this one "Please contact us using the contact form. Our team will help you", so I have sent an e-mail from the Contact form. You mean I should have sent the message from the tab Messages in my profile, am I right?
By the way, thank you again.

Filip Kapusta replied 2 months ago

Hello,
I switched your versions right away, although I haven’t found any notification from you in our inboxes.
Could you please doublecheck the email address that you’ve sent the message?
And could you please confirm that you were using the email assigned to your account: *u*pl**rs@t**no**op*e.com?