Topic: Frustrated with trying to cancel subscription
annrap1d
priority
asked 1 year ago
Expected behavior I subscribed for MDB Advanced Pro with a discount. This was originally I believe for $499 but after discount, I got it for $199. The options were
Lifetime & unlimited usage of:
Premium components Design blocks Plugins Templates Backend integrations + a year of Premium Access:
Updates every 2 weeks Git repository npm installation Code examples Premium snippets Priority support LAB access Drag&Drop builder
Blockquote
Actual behavior
After subscription, i tried to view some plugins and I keep getting a "You are not authorized to this page". This was even after I paid for premium subscription.
What is frustrating and unethical is, My order states MDB Standard Advanced - 1 . I don't know where they got this Standard Advanced from?. This was never showed when I tried to purchase.
I sent emails to support@mdboostrap.com but there is no reply. From what I am experiencing, this site just wants to take your money and never reply to emails. This is absolutely wrong and unethical. I really don't know how is this product as I never was able to download, the support is definitely very poor.
I don't know how to get my money back?
Resources (screenshots, code snippets etc.)
Adam Jakubowski
staff
answered 1 year ago
Hello,
The support forum is dedicated to technical questions.
All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to contact@mdbootstrap.com
We'll reach out to you via the email address assigned to your mdbootstrap account.
Keep coding,
Adam From MDB
Robin Karlsson premium commented 1 year ago
Hi i have same problem i bought pro license yesterday an my verify link didnt work, i have asked for help but still no reply. please help
Adam Jakubowski staff commented 1 year ago
Hi @Robin Karlsson,
We've already sent you a message on the email address assigned to your mdbootstrap account.
Keep coding,
Closed
This topic is closed.
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- User: Priority
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 3.9.0
- Device: Windows
- Browser: Firefox
- OS: Linux
- Provided sample code: No
- Provided link: No
LAGIER priority commented 1 year ago
Salvation, I have somewhat the same problem. They charged me twice for a subscription to MDB 5 which I did not renew. I asked for a refund, but they don't respond It's called cheating.
Adam Jakubowski staff commented 1 year ago
Hi @LAGIER,
We've already sent you a message on the email address assigned to your mdbootstrap account.
Keep coding,