Topic: Frustrated with trying to cancel subscription
Expected behavior I subscribed for MDB Advanced Pro with a discount. This was originally I believe for $499 but after discount, I got it for $199. The options were
Lifetime & unlimited usage of:
Premium components Design blocks Plugins Templates Backend integrations + a year of Premium Access:
Updates every 2 weeks Git repository npm installation Code examples Premium snippets Priority support LAB access Drag&Drop builder
Blockquote
Actual behavior
After subscription, i tried to view some plugins and I keep getting a "You are not authorized to this page". This was even after I paid for premium subscription.
What is frustrating and unethical is, My order states MDB Standard Advanced - 1 . I don't know where they got this Standard Advanced from?. This was never showed when I tried to purchase.
I sent emails to support@mdboostrap.com but there is no reply. From what I am experiencing, this site just wants to take your money and never reply to emails. This is absolutely wrong and unethical. I really don't know how is this product as I never was able to download, the support is definitely very poor.
I don't know how to get my money back?
Resources (screenshots, code snippets etc.)
Adam Jakubowski
staff answered 10 months ago
Hello,
The support forum is dedicated to technical questions.
All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to contact@mdbootstrap.com
We'll reach out to you via the email address assigned to your mdbootstrap account.
Keep coding,
Adam From MDB
Robin Karlsson pro premium commented 6 months ago
Hi i have same problem i bought pro license yesterday an my verify link didnt work, i have asked for help but still no reply. please help
Adam Jakubowski staff commented 5 months ago
Hi @Robin Karlsson,
We've already sent you a message on the email address assigned to your mdbootstrap account.
Keep coding,
Closed
This topic is closed.
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- User: Pro
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 3.9.0
- Device: Windows
- Browser: Firefox
- OS: Linux
- Provided sample code: No
- Provided link: No
LAGIER pro commented 5 months ago
Salvation, I have somewhat the same problem. They charged me twice for a subscription to MDB 5 which I did not renew. I asked for a refund, but they don't respond It's called cheating.
Adam Jakubowski staff commented 5 months ago
Hi @LAGIER,
We've already sent you a message on the email address assigned to your mdbootstrap account.
Keep coding,