Frustrated with trying to cancel subscription

Expected behavior I subscribed for MDB Advanced Pro with a discount. This was originally I believe for $499 but after discount, I got it for $199. The options were

Lifetime & unlimited usage of:

Premium components Design blocks Plugins Templates Backend integrations + a year of Premium Access:

Updates every 2 weeks Git repository npm installation Code examples Premium snippets Priority support LAB access Drag&Drop builder

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Actual behavior

After subscription, i tried to view some plugins and I keep getting a "You are not authorized to this page". This was even after I paid for premium subscription.

What is frustrating and unethical is, My order states MDB Standard Advanced - 1 . I don't know where they got this Standard Advanced from?. This was never showed when I tried to purchase.

I sent emails to support@mdboostrap.com but there is no reply. From what I am experiencing, this site just wants to take your money and never reply to emails. This is absolutely wrong and unethical. I really don't know how is this product as I never was able to download, the support is definitely very poor.

I don't know how to get my money back?

Resources (screenshots, code snippets etc.)