Topic: Frustrated with trying to cancel subscription

annrap1d priority asked 1 year ago


Expected behavior I subscribed for MDB Advanced Pro with a discount. This was originally I believe for $499 but after discount, I got it for $199. The options were

Lifetime & unlimited usage of:

Premium components Design blocks Plugins Templates Backend integrations + a year of Premium Access:

Updates every 2 weeks Git repository npm installation Code examples Premium snippets Priority support LAB access Drag&Drop builder

Blockquote

Actual behavior

After subscription, i tried to view some plugins and I keep getting a "You are not authorized to this page". This was even after I paid for premium subscription.

What is frustrating and unethical is, My order states MDB Standard Advanced - 1 . I don't know where they got this Standard Advanced from?. This was never showed when I tried to purchase.

I sent emails to support@mdboostrap.com but there is no reply. From what I am experiencing, this site just wants to take your money and never reply to emails. This is absolutely wrong and unethical. I really don't know how is this product as I never was able to download, the support is definitely very poor.

I don't know how to get my money back?

Resources (screenshots, code snippets etc.)


LAGIER priority commented 1 year ago

Salvation, I have somewhat the same problem. They charged me twice for a subscription to MDB 5 which I did not renew. I asked for a refund, but they don't respond It's called cheating.


Adam Jakubowski staff commented 1 year ago

Hi @LAGIER,

We've already sent you a message on the email address assigned to your mdbootstrap account.

Keep coding,


Adam Jakubowski staff answered 1 year ago


Hello,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

We'll reach out to you via the email address assigned to your mdbootstrap account.

Keep coding,

Adam From MDB


Robin Karlsson premium commented 1 year ago

Hi i have same problem i bought pro license yesterday an my verify link didnt work, i have asked for help but still no reply. please help


Adam Jakubowski staff commented 1 year ago

Hi @Robin Karlsson,

We've already sent you a message on the email address assigned to your mdbootstrap account.

Keep coding,


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Status

Closed

Specification of the issue

  • User: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: Windows
  • Browser: Firefox
  • OS: Linux
  • Provided sample code: No
  • Provided link: No