Topic: There is a duplicate subscription on my account

Tong GeneralDevil premium asked 9 months ago


Dear whom it may concern,

Yesterday I place order on MDB Standard Essential - 1 user, Annual for €110.00 for 1 item ##135510 (I got a discount)

After I finished my payment method with my credit card and can access your service.

Today, I got massage from my credit card that it place order MDB Standard Essential - 1 user, Annual for €199.00 for 1 item without my approved

Moreover, It double my subscription on same term of service.

Please cancel subscription and cancel order payment from my credit card on MDB Standard Essential - 1 user, Annual for €199.00 for 1 item

Thank you


Mateusz Leciejewski staff answered 9 months ago


Hello @Tong GeneralDevil,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

We replied to the email you sent us at contact@mdbootstrap.com, please check your inbox.

Best regards,

Mateusz


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Status

Closed

Specification of the issue

  • User: Premium
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.10.2
  • Device: PC
  • Browser: Chorme
  • OS: Window 10
  • Provided sample code: No
  • Provided link: No