Topic: Attempting to cancel but cancellation page doesn't load MDB
kalmservices
premium
asked 1 week ago
Expected behavior Being able to click the cancel button Actual behavior Nothing works, your cancel page is broken Resources (screenshots, code snippets etc.) We've been trying to cancel this for a week ahead of being billed another $219 and your system is broken and didn't allow us to do it. Your own subscription cancellation page has an error because mdb isn't being properly loaded onto it and it just cost our company $219 because your website doesn't properly load its own library to make the buttons function.


kalmservices
premium
answered 1 week ago
Apparently even uploading images on the support posts is broken as well.
Richmond Lim pro commented 5 days ago
Apparently with billing issues they are not responsive at all! Not a good service
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Answered
- ForumUser: Premium
- Premium support: Yes
- Technology: Customer Support
- MDB Version: -
- Device: N/A
- Browser: Chrome
- OS: N/A
- Provided sample code: No
- Provided link: No