Topic: Very poor customer support

andrew8712 free asked 3 years ago


Well, guys, as a new customer I'm very disappointed with the customer support provided. In fact, it's impossible to contact you directly without using this forum. Please see the video attached showing how I was trying to get through multiple ambiguous web pages to customer support form and failed to do so.

https://drive.google.com/file/d/1x7Owpl6ShKwCqds8UGU0KRb0KxRebJM1/view?usp=sharing

Also, mdbootstrap.com is extremely slow! I can't even sign into my newly created account.


Nicholas Summers free commented 3 years ago

I think this is because they are based in poland, and likely have their servers hosted there. Which would make sense why I (in the US) also experience a very slow website.


andrew8712 free commented 3 years ago

Probably, you're right, but I'm in Russia, which is pretty close to Poland :(


Mateusz Leciejewski staff commented 3 years ago

Dear @andrew8712,

We apologies for the inconvenience.

Thank you for your report. We need to take a closer look at this issue. Could you please provide us with the details of the browser you're using (version) and browser addons?

Also, you need to know that for some time now we were facing massive and aggressive DDoS attacks on our servers, which cause all the problems with the website loading speed. We're aware of this, and already doing our best to get rid of the aggressors.

Best regards, Mateusz


andrew8712 free commented 3 years ago

Thanks for your comment. I use Firefox 71.0 (64-bit) with uBlock Origin under macOS Catalina.


andrew8712 free commented 3 years ago

@Mateusz Leciejewski I'm unable to create a new ticket. Specify MDB Version dropdown is empty. Can you please check?


Mateusz Leciejewski staff commented 3 years ago

@andrew8712 please clear the cache before creating a new ticket now.

Regarding contact form, we tested it and we couldn't reproduce your problem. If you could try it in an incognito mode, we could exclude browser plugins as a reason for this.

However, if that still doesn't work, you can write to us directly at contact@mdbootstrap.com.


andrew8712 free answered 3 years ago


I'm not able to post a new question because Specify MDB Version drop-down is empty and it's a required field. So I ask here if you guys don't mind:

mdb.min.js takes 412 KB!! That's extremely large for a simple landing page. How to reduce it? I'm using webpack.



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Status

Opened

Specification of the issue

  • User: Free
  • Premium support: No
  • Technology: MDB jQuery
  • MDB Version: 4.10.1
  • Device: a
  • Browser: b
  • OS: c
  • Provided sample code: No
  • Provided link: Yes