Topic: No reply from MDB email/support/billing

webservices priority asked 4 hours ago


We received an email reminder that our subscription would renew. The link to update payment info just went to the MDB homepage. The email says "Questions? Contact us at hello@mdbootstrap.com"... So I sent an email asking to cancel my subscription. I still have not received a reply. I was charged for a renewal. How do I get a refund?

Update: When posting this, a popup said to email contact@mdbootstrap.com about billing questions. Not to post here. When I emailed that address, I received an autoreply saying that address is no longer used.



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Status

Opened

Specification of the issue

  • ForumUser: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 9.3.0
  • Device: na
  • Browser: na
  • OS: na
  • Provided sample code: No
  • Provided link: No