Topic: TW Element Pro Issues - No response from MDB.

GabRichard premium asked 3 weeks ago

Paid for TW Elements Pro and been trying to get it installed in my project. Having issues and sent numerous email to as instructed in the installation guide. Been over 2 weeks now and no response from anybody. I didn't want to post here but I really don't know what to do next to get help. Is there another email address or phone number I can use?

Please help.


Rafał Radziszewski staff answered 3 weeks ago

Dear Gab,

We sincerely apologize for the delay in responding to your emails. We have just sent you an email addressing the issues with your TW Elements Pro installation.

Please check your inbox and spam folder. We are investigating the oversight to prevent it from happening again.

Thank you for your patience, and please let us know if you need further assistance.

Best regards, Rafał

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Specification of the issue

  • ForumUser: Premium
  • Premium support: Yes
  • Technology: TW Elements
  • MDB Version: 2.0.0
  • Device: n/a
  • Browser: n/A
  • OS: N/A
  • Provided sample code: No
  • Provided link: No