Topic: Is it possible to change an existing subscription to an alternative package?
ihayward
priority
asked 5 hours ago
Good morning
I would like to take advantage of one of your Black Day deals I have just received notice of via email today, but I have an existing subscription with you that renewed automatically for 12 months in May this year. As the new package would include all the items already available to me via my existing subscription I would like to enquire if it is possible to simply change my subscription type to the new one and settle any differences in fees for the overlap period or if I have to cancel my current subscription and start the new one as a separate process?
I currently have an annual MDB Standard Advanced subscription with you and am interested in changing this to your MDB Advanced Bundle (AI Support) offer.
Many thanks in advance for your assistance.
Kind regards
Ian Hayward
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