Topic: Purchase issue
Sorry, I couldn't find the channel to report the problem.
Expected behavior Checkout and receive proof of purchase
Actual behavior
When filling out the credit card details in the cart, the system returned a time out error, but the charge was made on my credit card.
Resources (screenshots, code snippets etc.)
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Status
Resolved
Specification of the issue
- ForumUser: Free
- Premium support: No
- Technology: MDB jQuery
- MDB Version: 4.19.0
- Device: Descktop
- Browser: Chrome
- OS: Windows
- Provided sample code: No
- Provided link: No
Mateusz Leciejewski staff commented 3 years ago
Dear @marcos-queiroz,
We apologies for the inconvenience.
The reason for the timeout on checkout is that for some time our site has been attacked by hackers who are slowing it down.
We have received payment for your order. You should be able to download the license here https://mdbootstrap.com/profile/my-orders/ and via gitlab https://git.mdbootstrap.com/
In such cases as payment & access problems please contact us at contact@mdbootstrap.com.
Kind regards, Mateusz
marcos-queiroz free commented 3 years ago
my thanks, i received the confirmation email.