Topic: Can't access parts of the website

tmuat free asked 3 years ago

I can't access any of the code snippets, it says I dont have permission even though I have purchased the product. I can't find an email for support. Can someone please help me?

Pooya Khosravi free answered 3 years ago

Hi, I am having similar issues with the snippets. I am getting the following console errors trying to access the snippets. I can't login in the snippets either. I have a MDB Standard Advanced which should grant me access to the templates.

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Sebastian Kaczmarek staff commented 3 years ago

Hi @Pooya Khosravi, sorry for the inconvenience. We had some problems with our servers through the weekend. Does this problem still occur?

Marcin Luczak staff answered 3 years ago

Hello @tmuat,

I can see that you've purchased MDB Pro (jQuery version), which grants you access to the MDB4 documentation and components. Link to documentation of MDB4 is here.

Our main page shows documentation for MDB5 (non jQuery version), which is why you might be seeing information about not having permission to see the content for Pro components.

If you would like to ask a question regarding MDB licensing, products, partnerships, and other non-technical queries - you can reach us via

Regards, Marcin

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Specification of the issue

  • ForumUser: Free
  • Premium support: No
  • Technology: Other
  • MDB Version: -
  • Device: Mac
  • Browser: Chrome
  • OS: Big sur 11.2
  • Provided sample code: No
  • Provided link: No