MDB Contact Email Bounce Back for Cancel Request

Topic: MDB Contact Email Bounce Back for Cancel Request

joegagnon priority asked 1 year ago

I've tried sending an email to the contact@mdbootstrap.com email address twice and get a bounce back; I am trying to confirm a cancellation.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

filipkapusta98@gmail.com (ultimately generated from contact@mdbootstrap.com) host gmail-smtp-in.l.google.com [142.251.31.26] SMTP error from remote mail server after end of data: 550-5.7.26 The MAIL FROM domain [alanjosephproductions.com] has an SPF record 550-5.7.26 with a hard fail policy (-all) but it fails to pass SPF checks with 550-5.7.26 the ip: [78.142.63.236]. To best protect our users from spam and 550-5.7.26 phishing, the message has been blocked. For instructions on setting 550-5.7.26 up authentication, go to 550 5.7.26 https://support.google.com/mail/answer/81126#authentication o5-20020a1709062e8500b00a2358ebc2eesi3076661eji

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Kamila Pieńkowska staff answered 1 year ago

0 0 Best answer

We will of course cancel your subscription in that case.

When it comes to the email issue, it looks like an error with your sending domain.

<ol>
<li>SPF Record Issue: The domain alanjosephproductions.com, which appears to be the "MAIL FROM" domain in your email, has a Sender Policy Framework (SPF) record set to a hard fail policy (-all). However, the email failed SPF checks. SPF is a method used to prevent sender address forgery, where the sending server's IP address is checked against a list authorized by the domain owner.</li>
<li>IP Address Mismatch: The IP address 78.142.63.236 (presumably your email server's IP) failed the SPF checks because it's not listed as an authorized sender for alanjosephproductions.com.</li>
<li>Google's Policy on Blocking Emails: Google, which hosts the recipient's email (Gmail), blocks emails that fail such authentication checks to protect its users from spam and phishing attempts.</li>
<li>Recommended Action: The message suggests visiting a Google support page for information on setting up proper email authentication. This usually involves correcting the SPF record for your domain to include the IP address of the server sending emails on your behalf.</li>
</ol>

Please insert min. 20 characters.

We will of course cancel your subscription in that case.

When it comes to the email issue, it looks like an error with your sending domain.

SPF Record Issue: The domain alanjosephproductions.com, which appears to be the "MAIL FROM" domain in your email, has a Sender Policy Framework (SPF) record set to a hard fail policy (-all). However, the email failed SPF checks. SPF is a method used to prevent sender address forgery, where the sending server's IP address is checked against a list authorized by the domain owner.
IP Address Mismatch: The IP address 78.142.63.236 (presumably your email server's IP) failed the SPF checks because it's not listed as an authorized sender for alanjosephproductions.com.
Google's Policy on Blocking Emails: Google, which hosts the recipient's email (Gmail), blocks emails that fail such authentication checks to protect its users from spam and phishing attempts.
Recommended Action: The message suggests visiting a Google support page for information on setting up proper email authentication. This usually involves correcting the SPF record for your domain to include the IP address of the server sending emails on your behalf.

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Status

Answered

Specification of the issue

ForumUser: Priority
Premium support: Yes
Technology: Other
MDB Version: -
Device: Desktop
Browser: Chrome
OS: Windows
Provided sample code: No
Provided link: Yes

joegagnon

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