Topic: Unable to grant access to gitlab or documenation for second team member

igor.desfosses free asked 3 years ago

1. Expected behavior for granting access to Gitlab

Via the orders page I should be able to grant access to gitlab for another team member as my MDB-PRO license provides for 3 users.

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When I click "Save" after adding a second user, I get to see both the messages "Saved!" and "Warning! Some members couldn't be changed. Please try again or contact us".

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I tried before the weekend and I just retried again without success. After refreshing the page, still only 1 user was added.

2. Expected behavior for granting access to Documentation and CLI

Currently we only have access to all documentation and CLI-integration via the account that purchased our license. We are unsure how we to grant access to other team members.

igor.desfosses free answered 3 years ago

Hi Adam,

That works for me. I could never find this means of communication and wherever I was looking for support or contact information, I was redirected to this forum.

KR, Igor

Adam Jakubowski staff answered 3 years ago


The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships and other non-technical queries - it should be asked directly to

I've reached out to you via email address assigned to your mdbootstrap account.

Best regards, 

Adam From MDB

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Specification of the issue

  • ForumUser: Free
  • Premium support: No
  • Technology: Other
  • MDB Version: -
  • Device: N/A
  • Browser: Chrome
  • OS: Windows
  • Provided sample code: No
  • Provided link: Yes