Topic: Issue Accessing component requires MDB Pro package

busultan free asked 9 hours ago


Dear MDB Support Team, I hope this message finds you well. I recently created an account with MDB and subscribed to the Advanced package (Order #153996). Although the payment was successfully processed and my account dashboard shows that my subscription is active. Additionally, I am unable to access any Pro features on your website. Whenever I attempt to open a Pro resource, a login popup appears. After logging in, I briefly see a message saying “Success! Redirecting”, but instead of being redirected, I am returned to the same page without access to the Pro content. Could you please look into this issue and help restore full access to my Advanced subscription? Thank you for your assistance. Best regards, Mohamed Alshamsi bu_sultanalshamsi@hotmail.com

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Mateusz Leciejewski staff answered 5 hours ago


Hello,

I’ve just replied to your message via email, please check your mailbox (including the spam or promotions folder) for our response.

Thank you for your patience and understanding!

Best regards,

Mateusz



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Status

Answered

Specification of the issue

  • ForumUser: Free
  • Premium support: No
  • Technology: MDB React
  • MDB Version: MDB5 9.0.0
  • Device: PC
  • Browser: Edge
  • OS: Windows 10 & 11
  • Provided sample code: No
  • Provided link: No