cannot access documentation with pro account


Topic: cannot access documentation with pro account

Labs UU pro premium asked 9 months ago

Expected behavior I want to read the documentation while logged on with my pro account Actual behavior I get a message: "Note: This component requires MDB Pro Essential package." Resources (screenshots, code snippets etc.) enter image description here


SinanOnline pro premium commented 9 months ago

Same here. Bought Pro Essential last night, no access until now.


neocheck pro premium commented 9 months ago

Same problem in my case but with the correct access 5 hours ago. Now I get the same message.


russelonline pro premium commented 9 months ago

Same here. Bought Pro Essential last night, no access.


gipfeldf pro premium priority commented 9 months ago

Same here. "Access restricted" when i click "show code". Can't work -.-


Sebastian Kaczmarek staff pro premium commented 9 months ago

Sorry for the inconvenience. Does the issue still persist? We had problems with our internal infrastructure recently that have been fixed now. Please let me know.


ishant pro premium priority commented 9 months ago

Hi Sebastian, yep still facing the issue. If you on the documentation for a pro element, it doesn't recognise you as a logged in user. An attempt to log in from a pro page is unsuccessful but if you come back to the mdb home page, you're still logged in. Hope this helps.


Arkadiusz Cacko staff pro premium priority commented 9 months ago

Hi @ishant, couple hours ago we've had problem with the documentation for Standard version which could have an impact to some of our users. Please let me know if you still can't login on that pages.


kirbymark pro premium commented 9 months ago

Same issue here ...


Adam Jakubowski staff answered 9 months ago

Dear users,

we are currently facing an issue with our servers. Some elements of the website may not work properly at this time.

At the moment, there may be problems with:

  • loading content
  • purchases in our store
  • the code for pro components may not display properly in some cases
  • creating snippets will be disrupted
  • there may also occur some issues with logging/registration

The breakdown started yesterday evening, we have our whole team on it today. We are doing everything in our power to fix this.

We ask you for patience and assure you that we will get rid of this issue as soon as possible. We'll keep you updated.

Keep coding,

Adam From MDB


danban pro premium priority commented 9 months ago

How long is this issue going to continue? Can you recommend a workaround please for access to the sample code?


Dae answered 9 months ago

I am Facing same Issue, also since today I can't access from one of my PC's. Can you provide any solution?


ishant pro premium priority commented 9 months ago

Yep same for me. Pro Advanced member here.


awren pro premium priority answered 9 months ago

I am facing the same issue, Purchased the Pro Advance package yesterday and can not use the features to dive into it. when is this going to be fixed?


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Status

Answered

Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: laptop
  • Browser: brave
  • OS: elementary os
  • Provided sample code: No
  • Provided link: No
Tags