Topic: cannot access pro snippets despite pro account

malcheda free asked 2 years ago

Hi there,

I recently purchased The Pro Essential package and it works fine so far.Since a couple of days I'm not able to see the "Pro"- snippets (e.g. for datatables). Instead, I'm offered to purchase a Pro account which I already have.In addition, on Sunday I was not able to log in - being sure I used the correct credentials.I tried different PC's, different browser, cleared cache etc.

Thanks for your help!

Best regards,Daniel

Sebastian Kaczmarek staff commented 2 years ago

Sorry for the inconvenience. Does the issue still persist? We had problems with our internal infrastructure recently that have been fixed now. Please let me know.

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Specification of the issue

  • ForumUser: Free
  • Premium support: No
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: PC
  • Browser: google-chrome
  • OS: Fedora 34
  • Provided sample code: No
  • Provided link: No