Can't download code from snippets and login failed to D


Topic: Can't download code from snippets and login failed to Drag & Drop Builder

Hieutran303 pro premium priority asked 5 months ago

I just purchased MDB Advance Bundle, it said in the page that I have full access to the entire platform such as Drag & Drop Builder, Premium Snippets, etc. But when I try to download code from snippets which contains pro it failed, also I can't login to Drag & Drop Builder. What is the problem here?

Expected behavior

Download code from snippet and login to drag & drop builder successfully

Actual behavior

When clicked to download from snippet, the dialog says

This snippet requires MDB Pro package. Click the button below to get MDB Pro.

When login to drag & drop builder it says I must update to Pro Essential even though I just purchased MDB Advance Bundle.

Resources (screenshots, code snippets etc.)

Download code from snippet failed

Login to drag & drop builder failed


Adam Jakubowski staff answered 5 months ago

Hello,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

We'll reach out to you via the email address assigned to your mdbootstrap account.

Keep coding,

Adam From MDB


Status

Closed

Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: Laptop
  • Browser: Edge
  • OS: Windows
  • Provided sample code: No
  • Provided link: No
Tags