Topic: Getting in contact regarding payment
Expected behavior Get a refund of my automatic payment. It's a good product that I used with success; I don't need to use it anymore.
Actual behavior I'm trying to get in touch for a week now regarding a refund and there's no reply to emails either "contact", "hello" or the old email address used when initially bought the product . The "other question" button in contact page doesn't work. Resources (screenshots, code snippets etc.)
Hello,
First of all, please accept our sincere apologies for the delayed response.
Unfortunately, your email message was mistakenly flagged by our anti-spam system and ended up in the spam folder, which caused us to miss it. We’re very sorry for the inconvenience and frustration this may have caused.
Since you contacted us shortly after the automatic renewal took place, you will be granted a full refund. You should expect the refunded amount to appear in your account within the next few days, depending on your payment provider.
Additionally, your MDBootstrap subscription has been canceled successfully - from now on, you will no longer be charged for access to MDB premium features.
Please note that without an active subscription, you will no longer be able to use MDB UI Kit.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Mateusz
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Answered
- ForumUser: Pro
- Premium support: No
- Technology: MDB Standard
- MDB Version: MDB5 1.0.0
- Device: all
- Browser: all
- OS: all
- Provided sample code: No
- Provided link: No