MDB 5 Pro: unable to use Design Blocks - error unauthorized


Topic: MDB 5 Pro: unable to use Design Blocks - error "unauthorized"

M.Fischermann asked 9 months ago

Hello,

I'm using MDB for a few weeks now, and today I decided to buy MDB 5 Pro, because I wantetd to use Design Blocks and Premium Components.

But allthough I've bought MDB 5 Pro (Essential) I cannot use Design Blocks. Everytime I try to open the snippets there is an error-message "unauthorized".

I've tried to log out and log in back - but that did not help.

Regards - Micha


Filip Kapusta staff pro premium answered 9 months ago

Hello,

@cheviman @jaboal @MarcCaruso sincere apologies for your inconvenience.

This issue was fixed immediately but for the fix to take effect you have to log out of your account and then log in once again.

If you still experience the issue after that - please try to log out directly in the snippets editor and then log in once again.

The technical forum is dedicated to the questions related directly to the usage of the package (bugs, issues with code) - other question may be redirected or take longer than ussual to answer.

For every question related to access, products or account - in order to receive the answer right away - please write directly to contact@mdbootstrap.com.

Best regards


I've contacted the support-team and they told me, that this issue is solved now.

You have to log out (if you are still logged in) and log back in - after that, you should be able to use design blocks & all the pro features that come with your license.

I've had to log in on the snippet page (Access restricted), too. After that the snippet is shown.


cheviman pro premium answered 9 months ago

i have the same issue


jaboal pro priority answered 9 months ago

i have the same issue, and templates in my case I bought version MDB 5 PRO ADVANCED yesterday


MarcCaruso pro priority answered 9 months ago

I have the same too, after purchasing also MDB 5 PRO ADVANCED :-(


Please insert min. 20 characters.
Status

Resolved

Specification of the issue
  • User: Free
  • Premium support: No
  • Technology: MDB Standard
  • MDB Version: 1.0.0
  • Device: Macbook Pro
  • Browser: Chrome
  • OS: macOS Catalina 10.15
  • Provided sample code: No
  • Provided link: No