Topic: MDB Pro Advance Licence Renewal Issues

paleyd priority asked 1 week ago


We recently renewed our MDB pro advanced 3 licence package via bank transfer and had expected to be able to access the documentation.

We still see the red banner in the MDB documentation saying we don't have access to view pro components. This form is also saying we don't have premium support.

What we've also done in the last 24 hours: Changed emails across from our old email's to our new email domains, wondering if this has something to do with the issue.

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Adam Jakubowski staff answered 6 days ago


Hello,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

I've reached out to you via email address assigned to your mdbootstrap account.

Keep coding


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Status

Closed

Specification of the issue

  • User: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 5.0.0
  • Device: Macbook Pro
  • Browser: Chrome
  • OS: OSX
  • Provided sample code: No
  • Provided link: No