Topic: unauthorised credid card charge
Jack990 priority asked 1 year ago
Hello
my credit card was charged for your product as a subscription but I did not authorise it. I can file a complaint with the credit card company, but you may want to reverse the charge befefore.
jach
Mateusz Leciejewski staff answered 1 year ago
Hello,
The support forum is dedicated to technical questions.
All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to contact@mdbootstrap.com
I've reached out to you via the email address assigned to your mdbootstrap account.
Keep coding
Jack990 priority commented 1 year ago
Hi
I got your mail where you offered refund if I asked for it. I has so far replied 10 times requesting that refund and neither gotten a reply nor a refund. Now I can tell the credit card company that I got no response, and will file a fraudulent charge claim
Mateusz Leciejewski staff commented 1 year ago
Hello,
I have replied to your email regarding the refund. Unfortunately, for no apparent reason, the message ended up in my spam box.
Once again, I apologise for the lack of an immediate reply!
Kind regards,Mateusz
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Answered
- ForumUser: Priority
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 6.4.1
- Device: mac
- Browser: crrime
- OS: mac
- Provided sample code: No
- Provided link: No