Topic: unauthorised credid card charge

Jack990 free asked 8 months ago


my credit card was charged for your product as a subscription but I did not authorise it. I can file a complaint with the credit card company, but you may want to reverse the charge befefore.


Mateusz Leciejewski staff answered 8 months ago


The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships, and other non-technical queries - it should be asked directly to

I've reached out to you via the email address assigned to your mdbootstrap account.

Keep coding

Jack990 free commented 8 months ago


I got your mail where you offered refund if I asked for it. I has so far replied 10 times requesting that refund and neither gotten a reply nor a refund. Now I can tell the credit card company that I got no response, and will file a fraudulent charge claim

Mateusz Leciejewski staff commented 8 months ago


I have replied to your email regarding the refund. Unfortunately, for no apparent reason, the message ended up in my spam box.

Once again, I apologise for the lack of an immediate reply!

Kind regards,Mateusz

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Specification of the issue

  • ForumUser: Free
  • Premium support: No
  • Technology: MDB Standard
  • MDB Version: MDB5 6.4.1
  • Device: mac
  • Browser: crrime
  • OS: mac
  • Provided sample code: No
  • Provided link: No