Topic: You Charged Me For Renewal After I Said Do Not Renew

mdeak priority asked 11 hours ago


Expected behavior I expected you not to renew my subscription.

Actual behavior You renewed my subscription and charged my card when I asked you not to. I told you I wanted a package that only contained standard. It's online now for $79 and $99 renewal with AI support. That is what I did not want to renew and was waiting to purchase.

Resources (screenshots, code snippets etc.) See my invoice for 10/05. Please email me to discuss options.



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Status

Opened

Specification of the issue

  • ForumUser: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 9.2.0
  • Device: IOS
  • Browser: Safari
  • OS: IOS
  • Provided sample code: No
  • Provided link: No