Topic: Access restricted even my subcriction doest' end yet

Stylezst premium asked 2 years ago

Hello Support team,

My client purchase the " MDB Standard Essential - 1 user, Annual ".

When I try to click on "SHOW CODE" it shows me an error popup with access restricted, I don't understand even my subscription it doesn't end yet then why it does not show me the code?? you can check the below video so you will get the idea. and also attached invoice PDF.


Please fix the access issue on the above client account is update me. Thank you.

Sebastian Kaczmarek staff commented 2 years ago

Hi, does this issue occur in incognito mode? Also, please try clearing your browser cache. We've been doing a massive update on our site yesterday and it's possible that some of the old scripts are still in your cache

Please insert min. 20 characters.


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Specification of the issue

  • ForumUser: Premium
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: Laptop
  • Browser: Chrome
  • OS: Window 10
  • Provided sample code: No
  • Provided link: Yes