Topic: Access restricted even my subcriction doest' end yet

Stylezst premium asked 11 months ago


Hello Support team,

My client purchase the " MDB Standard Essential - 1 user, Annual ".

When I try to click on "SHOW CODE" it shows me an error popup with access restricted, I don't understand even my subscription it doesn't end yet then why it does not show me the code?? you can check the below video so you will get the idea. and also attached invoice PDF.

Video: https://www.awesomescreenshot.com/video/6432288?key=af14a5cf5b3278f8a6108d2341a9f13e

Please fix the access issue on the above client account is update me. Thank you.


Sebastian Kaczmarek staff commented 11 months ago

Hi, does this issue occur in incognito mode? Also, please try clearing your browser cache. We've been doing a massive update on our site yesterday and it's possible that some of the old scripts are still in your cache



Please insert min. 20 characters.

FREE CONSULTATION

Hire our experts to build a dedicated project. We'll analyze your business requirements, for free.

Status

Opened

Specification of the issue

  • User: Premium
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.9.0
  • Device: Laptop
  • Browser: Chrome
  • OS: Window 10
  • Provided sample code: No
  • Provided link: Yes