Topic: Cannot cancel subscription - "mdb is not defined" JS error on cancel-subscription page
locolv
priority
asked 1 hour ago
Expected behavior I should be able to select a cancel reason and confirm cancellation of my subscription on the "Cancel subscription" page.
Actual behavior When I click "CANCEL SUBSCRIPTION" on the Subscriptions tab (My Orders) for my active "MDB Standard Advanced - 1 user, Annual" subscription (paid via PayPal), I'm taken to the cancel-subscription page (URL pattern: /profile/cancel-subscription/?sub=...&pm=paypal). Neither the "Cancel reason" step nor the "Confirm" step shows any content - no fields, options, or buttons appear under either step, so I cannot proceed. The browser console shows: "Uncaught (in promise) ReferenceError: mdb is not defined", thrown from search.min.js on window.onload. This happens consistently, even after reloading the page. Could you please cancel this subscription for me manually (happy to share the exact subscription ID privately), and/or fix the page so it can be completed?
Resources (screenshots, code snippets etc.) Console error: Uncaught (in promise) ReferenceError: mdb is not defined (at cancel-subscription page, triggered on window.onload by search.min.js) Affected subscription: MDB Standard Advanced - 1 user, Annual (PayPal) - subscription ID available on request.
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Opened
- ForumUser: Priority
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 9.3.0
- Device: MacBook Pro
- Browser: Chrome
- OS: macOS
- Provided sample code: No
- Provided link: No