Topic: Edit In Sandbox Does Not Work on Pro Membership

joco88 priority asked 1 year ago

Expected behavior Click "Edit in Sandbox" and actually have it launch a sandbox. Actual behavior When I click on "Edit in Sandbox", the modal pops up saying "Preparing Snippet...", however it just sits there and spins forever. I have tried this on 3 different browsers and am certain I am authenticated/logged into the website. Resources (screenshots, code snippets etc.) I get an error message when trying to upload a photo into this form. So really this site is quite glitchy and not pleased so far. Hopefully someone can help.

joco88 priority answered 1 year ago

Can now confirm clearing cookies/cache does not help. This still does not work on the following browsers I've texted on: Chrome, Firefox, Safari.

Mateusz Lazaru staff commented 1 year ago

Is this problem still occurring? I think it may have been a temporary problem with the servers.

joco88 priority commented 1 year ago

Yes, it is still occurring as of right now, today. Updated: Still NOT working. Not getting any assistance from customer support.

Mateusz Lazaru staff commented 1 year ago

We are currently working to fix this issue. We'll let you know when it's done. I'm sorry for the inconvenience.

joco88 priority commented 1 year ago

Yes, it still happens in incognito mode. I don't typically use Chrome. I tried private browsing in Firefox and that didn't fix it either. This is something you should be able to recreate yourselves because I've talked to several people that are having the same issues.

I got two different errors in Chrome Console. Refreshed after getting one and then got a different one the second time.

First Error: Failed to load resource: the server responded with a status of 403 (Forbidden)

Second Error: main.min.js:1 POST 403 (Forbidden)

Sebastian Kaczmarek staff commented 1 year ago

Hello, we have just pushed a fix that should address your issue. You might need to re-login if it won't work right away. Please let us know if that helps.

joco88 priority commented 1 year ago

This fixed it. Thank you!!

joco88 priority answered 1 year ago

enter image description here

Attached is a photo of what happens when I try to click "Edit in Sandbox". This has been happening for days, on multiple devices and on every single major browser. I've cleared cookies, cache, etc. Nothing fixes it and it never stops "loading",. So I can't use the services I paid money for.

joco88 priority answered 1 year ago

I still cannot get this to work. I keep trying different browsers and even different devices. I'm getting no response from customer service either. Who can I reach out to about a refund?

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Specification of the issue

  • ForumUser: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 6.1.0
  • Device: iMac
  • Browser: Firefox
  • OS: Mac osx
  • Provided sample code: No
  • Provided link: No