I am requesting an immediate full refund for the automatic renewal of my subscription.

Subscription Details: - Product: MDB Standard Advanced (AI Support) - License: 1 User, Annual - Renewal Date: 13 November 2026 - Subscription Period: 13 November 2026 – 13 November 2027 - Payment Method: PayPal

Expected behavior:

I expected to be notified before the subscription renewal and given an opportunity to review, approve, or cancel the renewal. No payment should have been deducted without my intention to continue the subscription.

Actual behavior:

My annual subscription was automatically renewed, and the payment was deducted from my PayPal account without my knowledge or intention to purchase another year of service.

I do not wish to continue this subscription and do not want to use the service for the renewed period.

My requested resolution:

1. Refund 100% of the amount charged to my PayPal account.
2. Immediately cancel the renewed annual subscription.
3. Disable automatic renewal and all future recurring payment authorizations.
4. Confirm in writing that no further charges will be made.

I request that you consider this an unwanted automatic renewal and process a full refund as a goodwill resolution.

Please treat this request as urgent. I look forward to your confirmation and refund processing.

Thank you.