Topic: Stop the subscription

pgraz premium asked 3 weeks ago


Could I ask 6ou please to stop my subscription?


Rafał Radziszewski staff commented 3 weeks ago

Hello, I have contacted you via email address :) Best regards, Rafał


pgraz premium answered 2 weeks ago


Hi there,

I still have every day email about unsuccessful payment attempt from my CC. enter image description here

I asked already to stop my subscribtion completely and I got an email the subscription has been calcelled. enter image description here

But apparently it hasn't. Please cancel my subscription completely and stop charging me for renewal. Thanks.

Pavel


Rafał Radziszewski staff commented 2 weeks ago

Hi, I am sincerely sorry for that issue, I have no idea what would have caused such action. I have manually checked that it won't be charged anymore. Right now I can confirm that you won't be charged again. Best regards, Rafał



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Status

Answered

Specification of the issue

  • ForumUser: Premium
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 7.2.0
  • Device: Any
  • Browser: Any
  • OS: Any
  • Provided sample code: No
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