Topic: contact difficulties
Hi, After sending an e-mail to contact@mdbootstrap.com, I got this auto-reply:
-- The general-purpose email address is no longer active. You can find more ways to contact MDB Team on this page: https://mdbootstrap.com/general/contact/
Best regards
--
On this page, the 'envelope' has this URL: https://mdbootstrap.com/general/contact/#contact-us so it will not lead you to e-mail support.
However, even here in the forum you provide this as the address to be used:
-- Are you sure that this is a technical question?× Support forum is dedicated to issues related to MDB UI Kits. If your question regards: - Licensing, pricing, products, promotions - Refunds, product swaps, upgrades - MDB account (password, email address etc.) - Issues with GitLab access ...or other non-technical queries
Then it should be asked directly to contact@mdbootstrap.com.
--
So, how can we contact MDB for non technical questions?
Thanks, regards, Stefan
Hi Stefan,
Thank you for your message and for highlighting this, and apologies for the confusion.
We’ve recently changed our general contact email address to hello@mdbootstrap.com. Because this change was introduced not long ago, some places on our website (including the forum message and a few links) were unfortunately not updated yet. We’re aware of this and are already working on correcting those references.
On the contact page, once the captcha is completed, the correct email address (hello@mdbootstrap.com) is displayed at the top - this is currently the proper email address for non-technical inquiries such as licensing, pricing, refunds, and account-related questions.
Sorry again for the inconvenience, and thank you for your patience and for pointing this out.
If you need any further help, feel free to reply directly to this email.
Kind regards,
Mateusz
stefanvd priority commented 2 weeks ago
No problem at all, thanks for your reply and good luck with all the good work you do!!
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Resolved
- ForumUser: Priority
- Premium support: Yes
- Technology: Customer Support
- MDB Version: -
- Device: pc
- Browser: chrome
- OS: latest
- Provided sample code: No
- Provided link: Yes
allancmello premium commented 3 weeks ago
Yes, I'm having the same problem, I also received the same message. That email was disabled, and a new email wasn't updated. On the order page, for example, in GET ACCESS TOKEN, the link is still directed to the email contact@mdbootstrap.com, an invalid email!
I found an email hello@mdbootstrap.com for contact, waiting for a response to see if it works as well. Some sensitive support information cannot and should not be posted on the support forum.
Mateusz Leciejewski staff commented 2 weeks ago
Thanks for reporting this. The contact email shown on GitLab was still pointing to the old address. This has now been corrected, and the valid contact email is hello@mdbootstrap.com.
Apologies for the confusion and thank you for your patience while we’re updating all remaining references.