MDB Snippets not working


Topic: MDB Snippets not working

O1ivier pro premium priority asked 1 months ago

The snippet in your docs are not working properly. When I click on "Open in MDB editor" button, I can see this : enter image description here

It loads forever and ever without any possibility to see the snippet. It's for the calendar, "API" tab and "Via JS"


Arturas_Dulka pro premium priority commented 1 months ago

I'm having similar problems aswell. I can't access any of the premium snippets and other stuff, it get's me access denied, even though I have advanced premium and should be able to see that.


PaulSpoerry pro premium priority commented 1 months ago

Just purchased Advanced Team and cannot access anything either. Also haven't received gitlab emails. o_0


Sebastian Kaczmarek staff pro premium commented 1 months ago

Yesterday, we've been encountering internal infrastructure problems that might have caused issues as you described. Does the problem still occur?


Adam Jakubowski staff commented 1 months ago

Hello @PaulSpoerry,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

I've reached out to you via email address assigned to your mdbootstrap account.

Keep coding,

Adam From MDB


Arturas_Dulka pro premium priority commented 1 months ago

I've sent an email to contact@mdbootstrap.com and currently no reply. Can't access Pro snippets and templates for a second day already. Mdb team, please have a look at this? I can't use what I paid for and my subscription is not infitine :). Still not working.


PaulSpoerry pro premium priority commented 1 months ago

@Sebastian Kaczmarek it now works but there is a LONG delay in the profile loading and the ability to download. The download button will display pretty quickly but then tell you that you do not have access to it. However, if you want on the page until your profile icon (top right hand side) loads THEN downloads will work. So it's usable but there's still something causing a delay long enough that if you're not patient you'll assume it's not working.


Sebastian Kaczmarek staff pro premium commented 1 months ago

@PaulSpoerry I see, thanks for the input. We'll take a look at this.


O1ivier pro premium priority commented 1 months ago

It's OK for me, I can access it now ! Thx !


Please insert min. 20 characters.
Status

Resolved

Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.8.0
  • Device: PC
  • Browser: Chrome
  • OS: Windows
  • Provided sample code: No
  • Provided link: No