Arturas_Dulka free commented 2 years ago

I'm having similar problems aswell. I can't access any of the premium snippets and other stuff, it get's me access denied, even though I have advanced premium and should be able to see that.

PaulSpoerry priority commented 2 years ago

Just purchased Advanced Team and cannot access anything either. Also haven't received gitlab emails. o_0

Sebastian Kaczmarek staff commented 2 years ago

Yesterday, we've been encountering internal infrastructure problems that might have caused issues as you described. Does the problem still occur?

Adam Jakubowski staff commented 2 years ago

Hello @PaulSpoerry,

The support forum is dedicated to technical questions.

All questions regarding MDB licensing, products, partnerships and other non-technical queries - it should be asked directly to contact@mdbootstrap.com

I've reached out to you via email address assigned to your mdbootstrap account.

Keep coding,

Adam From MDB

Arturas_Dulka free commented 2 years ago

I've sent an email to contact@mdbootstrap.com and currently no reply. Can't access Pro snippets and templates for a second day already. Mdb team, please have a look at this? I can't use what I paid for and my subscription is not infitine :). Still not working.

PaulSpoerry priority commented 2 years ago

@Sebastian Kaczmarek it now works but there is a LONG delay in the profile loading and the ability to download. The download button will display pretty quickly but then tell you that you do not have access to it. However, if you want on the page until your profile icon (top right hand side) loads THEN downloads will work. So it's usable but there's still something causing a delay long enough that if you're not patient you'll assume it's not working.

Sebastian Kaczmarek staff commented 2 years ago

@PaulSpoerry I see, thanks for the input. We'll take a look at this.

O1ivier priority commented 2 years ago

It's OK for me, I can access it now ! Thx !