Problems with double charging for services and they do not a

Topic: Problems with double charging for services and they do not answer emails

OLACEFS pro premium priority asked 4 months ago

Dear Friends,

On 28 November 2021 we purchased MDB Advanced Bundle - 1 user, Annual, which was successfully completed (see Payment confirmation MDB/133561 attached).

However, on 8 January 2022 we were charged again by error (see Payment confirmation MDB/134227 attached).

I therefore request that the charge of 8 January 2022 be reversed and my credit card be refunded.

My MDB account details are as follows:

Name: OLACEFS E-mail:

I remain attentive to the solution.

Kind regards.

Leandro Buendia.

Sylwia staff answered 4 months ago

I sincerely apologize for waiting so long for a reply but your message has ended up in spam. I've already replied to your email

OLACEFS pro premium priority commented 4 months ago

Thank you very much. The answer is excellent.

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Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 3.10.2
  • Device: PC
  • Browser: Firefox
  • OS: Windows
  • Provided sample code: No
  • Provided link: No