Topic: Cancel subscription

omidb priority asked 1 day ago


Hi,

I have just been debited for the renewable of my subscription and I was not aware the subscription was set to "auto renewal" by default. I didn't event receive a notification email before the debit to warn me about the auto renewal.

My question: is it possible to be refunded as I will not have time to use MDB products ? Any accounting support email I can write to?

Thanks, OB.



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Status

Opened

Specification of the issue

  • ForumUser: Priority
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 8.1.0
  • Device: PC
  • Browser: Chrome
  • OS: Windows 11
  • Provided sample code: No
  • Provided link: No