Topic: Cancellation of subscription broken / Ask question form partly broken

Felix premium asked 2 months ago


Expected behavior Cancellation of subscription works. (I am referring to this page: https://mdbootstrap.com/profile/cancel-subscription/)

Actual behavior Cancellation of subscription is impossible. The modals on the page seem to be broken. No actions ecept the back button are possible. The console log shows the following (I replaced personal information from the URL params for privacy reasons):

<span class="pln">    </span><span class="typ">Uncaught</span><span class="pln"> </span><span class="typ">TypeError</span><span class="pun">:</span><span class="pln"> </span><span class="kwd">this</span><span class="pun">.</span><span class="pln">_config </span><span class="kwd">is</span><span class="pln"> </span><span class="kwd">undefined</span><span class="pln">
    _initializeBackDrop https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:339</span><span class="pln">
    ob https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:339</span><span class="pln">
    pa https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:339</span><span class="pln">
    getOrCreateInstance https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:36</span><span class="pln">
    callback https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:369</span><span class="pln">
    callback https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:369</span><span class="pln">
    </span><span class="typ">Hh</span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:36</span><span class="pln">
    </span><span class="typ">Nb</span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:36</span><span class="pln">
    </span><span class="typ">Nb</span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:36</span><span class="pln">
    </span><span class="typ">Nb</span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:36</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:369</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:19</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/mdb5/standard/compiled.min.js?ver=7.1.0-update.4:19</span><span class="pln">
compiled</span><span class="pun">.</span><span class="pln">min</span><span class="pun">.</span><span class="pln">js</span><span class="pun">:</span><span class="lit">339</span><span class="pun">:</span><span class="lit">11757</span><span class="pln">
</span><span class="typ">Uncaught</span><span class="pln"> </span><span class="typ">ReferenceError</span><span class="pun">:</span><span class="pln"> mdb </span><span class="kwd">is</span><span class="pln"> </span><span class="kwd">not</span><span class="pln"> </span><span class="kwd">defined</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/js/new-mdb/mdb-cancel-subscription.js?ver=4.20.0-update.3:355</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/js/new-mdb/mdb-cancel-subscription.js?ver=4.20.0-update.3:357</span><span class="pln">
mdb</span><span class="pun">-</span><span class="pln">cancel</span><span class="pun">-</span><span class="pln">subscription</span><span class="pun">.</span><span class="pln">js</span><span class="pun">:</span><span class="lit">355</span><span class="pun">:</span><span class="lit">30</span><span class="pln">
</span><span class="typ">Uncaught</span><span class="pln"> </span><span class="typ">ReferenceError</span><span class="pun">:</span><span class="pln"> mdb </span><span class="kwd">is</span><span class="pln"> </span><span class="kwd">not</span><span class="pln"> </span><span class="kwd">defined</span><span class="pln">
    </span><span class="str"><anonymous></span><span class="pln"> https</span><span class="pun">:</span><span class="com">//mdbootstrap.com/profile/cancel-subscription/?...</span><span class="pln">
cancel</span><span class="pun">-</span><span class="pln">subscription</span><span class="pun">:</span><span class="lit">982</span><span class="pun">:</span><span class="lit">20</span><span class="pln">
</span><span class="typ">Uncaught</span><span class="pln"> </span><span class="typ">ReferenceError</span><span class="pun">:</span><span class="pln"> mdb </span><span class="kwd">is</span><span class="pln"> </span><span class="kwd">not</span><span class="pln"> </span><span class="kwd">defined</span><span class="pln">
    onload https</span><span class="pun">:</span><span class="com">//mdbootstrap.com/profile/cancel-subscription/?...</span><span class="pln">
cancel</span><span class="pun">-</span><span class="pln">subscription</span><span class="pun">:</span><span class="lit">895</span><span class="pun">:</span><span class="lit">23</span><span class="pln">
</span><span class="typ">Uncaught</span><span class="pln"> </span><span class="pun">(</span><span class="kwd">in</span><span class="pln"> promise</span><span class="pun">)</span><span class="pln"> </span><span class="typ">ReferenceError</span><span class="pun">:</span><span class="pln"> mdb </span><span class="kwd">is</span><span class="pln"> </span><span class="kwd">not</span><span class="pln"> </span><span class="kwd">defined</span><span class="pln">
    b https</span><span class="pun">:</span><span class="com">//mdbcdn.b-cdn.net/wp-content/themes/mdbootstrap4/docs-app/js/dist/search/search.min.js?ver=1.1.0:1</span><span class="pln">
search</span><span class="pun">.</span><span class="pln">min</span><span class="pun">.</span><span class="pln">js</span><span class="pun">:</span><span class="lit">1</span><span class="pun">:</span><span class="lit">978</span>

Broken Subscription Cancellation

Addendum: I feel like this form is not the right one to use, am I correct? Nevertheless is the form also broken in some way, because if I select TWE as my technology in the inputbox, the inputbox for MDB version is disabled (which is presumably correct behaviour). However, the checker of the form requires a MDB-Version to be set and therefore it is impossible to fill ou this form with technology=TW-Elements, which would be more correct in my case. But then again I am not really having an issue with the product itself only with the way it is sold / how the subscription works. Where else should I report this?Broken Support Issue Form


Felix premium commented 2 months ago

Apparently editing the post destroys the format in the codeblock, thats why all those spans appeared. So we found another bug in this webpage.


bellevilleweb priority answered 1 month ago


Can I get a manual cancellation as well? As of 4/1/24 cancellation form is still not working.


Rafał Radziszewski staff commented 1 month ago

Hello, I have contacted you via email regarding the cancelation of your subscription.


Mateusz Leciejewski staff answered 2 months ago


Hello @Felix Weißenrieder & @Jannik,

My apologies for the lack of response!

I have informed the development team of the bugs you have identified and they will be fixed as soon as possible.

@Felix Weißenrieder your subscription has been cancelled correctly. No renewal fees will be charged.

@Jannik I have sent you a message to the email address associated with your MDB account.

Kind regards,

Mateusz


Jannik priority answered 2 months ago


Same here! Cancellation of subscription is broken.



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Status

Answered

Specification of the issue

  • ForumUser: Premium
  • Premium support: Yes
  • Technology: Other
  • MDB Version: MDB5 7.1.0
  • Device: Laptop
  • Browser: Firefox
  • OS: Windows 10
  • Provided sample code: No
  • Provided link: Yes